FAQ - Fumot disposable vapes

Your questions - our expert answers

Order & Payment

1. how quickly will I receive my order?
 EU warehouse1-3 working days with DHL/UPS
 Express shipping24h lead time (orders until 3pm)
 Real-time tracking: Consignment number by SMS/email

2. which payment methods are accepted?

• Credit card (Visa/Mastercard)

• PayPal

• SEPA credit transfer (wholesale only)

• Klarna instalment payment (from 100€)

Product technology

3. why do Fumot vapes last longer than others?
Our Triple-core batteries offer:
 800mAh capacity (3x standard)
 Smart Energy ManagementAutomatic current adjustment per train
 Train counter technologyExact display of the remaining utilisation

4. are the flavours TPD-compliant?
Yes! all 20+ flavours:
 Max. 2ml tank volume
 Selectable nicotine content (0%/2%/5%)
 No prohibited additives (DGUV-Test certified)

Sustainability

5 How do I dispose of used appliances in an environmentally friendly way?
Use our Free recycling programme:

1. Returns label In the scope of delivery

2. Collection box for 5+ devices (postage free)

3. Certified disassembly92% Material recycling

6. are there refill options?
For disposable vapes: No - use our disposable vapes instead. refillable pod systems
For dealers: Bulk recycling From 100 pieces with sustainability bonus

Legal matters

7. from what age can I buy?
 Germany/Austria: 18+ years
 EU countriesProof of age via PostIdent/VideoID
 WholesaleTrade licence required

8. warranty processing for defects
 Step 1Send defect video by email
 Step 2Express replacement within 48h
 Step 3Refund or credit

Wholesale service

9. minimum order quantity (MOQ) for dealers?
 Individual devices: 50 pieces per flavour
 Assortment boxes10 flavour samples (5 pieces each)
 LogisticsFree pallet delivery from 1000 pieces

10. exclusive B2B benefits
 White label service: Own branding possible
 Pre-customs clearanceNo extra costs in the EU
 Volume discounts: Up to 45% from 500+ pieces

Further questions?
Our German-speaking team is available Monday to Friday from 8am to 8pm:
 Hotline: +86 17727202750
 email:[email protected]
 Live chat: laughter